Refunds, Returns & Cancellation Policy
- Merchants are required to have their items on hand and ready to ship. In the event that you discover an item is out of stock after it has been sold, you should notify the User immediately and issue a refund.
- If any part of a User’s order cannot be fulfilled, the entire order must be cancelled and refunded. The User must create a new order on Foodoro if he wishes to purchase any items in the same order as the out-of-stock item.
- After the User has received a refund, Foodoro will process a credit to your account for the entire amount of the commission.
● If the User doesn’t receive the order
- Work with the User to reach a mutually agreeable solution. It is up to you and your customer service policy how to resolve these issues. All Merchants are expected to demonstrate a high level of customer service.
- Some options include: 1) Refunding the User; 2) Shipping the product at your cost; 3) Asking the User to wait for the order to arrive.
● If the User wants to cancel the order
- Users will be directed to contact you directly regarding an order cancellation. If the order has already shipped, please request that the User return the item to you and process a refund.
● If User wants to change the shipping address once the order has been placed
- The only option is to refund the User and ask him to place another order with the updated shipping address. For security reasons, we cannot permit Users to change shipping addresses after the payment has been submitted.
- In the instances when problems persist, Users will be instructed to contact Foodoro. Foodoro offers Users a generous return policy.
- If an item is returned to Foodoro, we will handle the return and refund directly with the User:
- Foodoro will refund the User the entire transaction amount
- Foodoro will ask the User to return the item directly to Foodoro
- We believe this is a generous policy for our Users. Foodoro reserves the right to suspend or terminate a Merchant’s account for excessive refunding, failure to update inventory stock information, high rates of returns claims, and credit card chargebacks.